Legal

Privacy Policy

Last Updated: 15 June 2025  |  Effective: 15 June 2025

Geartha ("we", "us", "our") operates the watchmaker workshop at 315/7 Mittraphap Road, Nai Mueang, Mueang Khon Kaen, Khon Kaen 40000, Thailand. This policy describes how we handle personal data collected through this website and through our workshop intake process.

Questions about this policy should be sent to [email protected].

1. Data We Collect

We collect personal information when you submit the contact form on this website or visit the workshop in person:

• Full name
• Email address
• Phone number (optional)
• Description of the watch and the work requested
• In-workshop: reference number, intake date, agreed scope of work

We also collect non-identifying technical data through website analytics (if enabled), including approximate location, browser type, pages visited, and session duration.

2. How We Collect Data

• Contact form submissions on this website
• Direct communication by phone, email, or in-person visit
• Workshop intake records created when a watch is left for service
• Cookies and analytics tools (with your consent — see our Cookie Policy)

3. Legal Basis for Processing

We process your personal data on the following grounds under Thailand's Personal Data Protection Act B.E. 2562 (PDPA):

• Contractual necessity — to carry out the repair or restoration service you have requested
• Legitimate interest — to respond to enquiries and maintain our workshop records
• Consent — for optional analytics cookies, which you can decline

4. How We Use Your Data

• To respond to enquiries submitted through the contact form
• To manage your watch service — intake, communication during the job, and collection
• To keep a service record associated with the watch's reference number
• To understand how this website is used (aggregated, anonymised analytics only)
• We do not use your data for unsolicited marketing communications

5. Data Sharing

We do not sell, rent, or trade your personal data. We may share data with:

• Email service providers — to deliver replies to your enquiries
• Analytics providers (e.g. Google Analytics) — aggregated and anonymised usage data only, with your consent
• Legal authorities — if required by law

No personal data is shared with third-party advertisers.

6. Data Retention

• Enquiry contact data: retained for up to 12 months, then deleted unless a service relationship continues
• Workshop intake records: retained for up to 5 years for service history purposes
• Analytics data: as per the provider's standard retention policy (typically 26 months for Google Analytics)

7. Data Protection

We take reasonable technical and organisational steps to protect your personal data from unauthorised access, including:

• Access to customer records restricted to workshop staff only
• Email communications use standard TLS encryption
• Physical workshop records stored securely on-site

8. Cookies

This website uses cookies. For a full explanation of what cookies are used and how to manage them, see our Cookie Policy.

9. Your Rights Under Thai PDPA

Under Thailand's Personal Data Protection Act, you have the following rights:

• Right of access — request a copy of the personal data we hold about you
• Right to rectification — request correction of inaccurate data
• Right to erasure — request deletion of your data where we no longer have a legal basis to retain it
• Right to data portability — request your data in a structured, machine-readable format
• Right to object — object to processing based on legitimate interest
• Right to withdraw consent — for any processing based on consent (e.g. analytics cookies)
• Right to lodge a complaint — with Thailand's Personal Data Protection Committee (PDPC)

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

10. Third-Party Links

This website may contain links to external sites. We are not responsible for the privacy practices of those sites and recommend reviewing their policies independently.

11. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from minors. If we become aware that data has been collected from a person under 18 without appropriate consent, we will delete it promptly.

12. Changes to This Policy

We may update this policy from time to time. The updated version will be published on this page with a revised "Last Updated" date. Continued use of this website after changes constitutes acceptance of the updated policy.

13. Contact

For any questions relating to this privacy policy or your personal data:

• Email: [email protected]
• Address: 315/7 Mittraphap Road, Nai Mueang, Mueang Khon Kaen, Khon Kaen 40000, Thailand
• Phone: +66 89 634 2718